placed an order with ASOS and almost a week later it still hadn’t arrived. I logged in to track the order and it said it had been delivered to a neighbour. I had received a calling card and the “neighbour” lived four doors down. When I finally got through to them a very senile elderly man angrily answered the door and said he didn’t have my parcel. His name also did not match the name ASOS quoted. I called ASOS and was told I couldn’t get a refund nor a replacement until an investigation was raised with DPD. A week later I received an email to say the investigation was conducted and DPD have confirmed they delivered it successfully to a neighbour. They asked me to pick up with my neighbour. I called again and had an infuriating call with customer service who said that the matter was closed their end and they cannot refund or replace the goods. I escalated on social media and email cc-ing the CEO and received a response to say it was a civil matter with my neighbour. I then received a long follow up to say that whilst I hadn’t authorised delivery to a neighbour this is what their terms and conditions say (I checked and it doesn’t) and that they’re allowed to leave items within 50m of my house. They acknowledged I had cc-Ed the CEO and that they would on this occasion reopen the investigation with DpD but make no promises as to the outcome and cannot guarantee how long before I’ll hear a response. Absolutely criminal customer service. I will be boycotting and urge anyone else to boycott ASOS