I have shopped here for years, never had issue, this week I ordered a few items of clothing for my partner which cost a large amount of money. One of the items was a shirt that I didn't order and was 20 GBS, and had 2 stickers on, one for the shirt, and one for the item that I actually ordered which was 60 GBS. I connected with support and they said I have to send the shirt back and get a refund for the thing I didn't receive and then I can reorder it. I explained due to covid-19 my country is on lockdown and all postal services are closed, I requested they replaced the jumper and sent them photo evidence of the stickers and the shirt I didn't order but received. They still are saying I must return it which will cost me and reorder the sweatshirt at a different time. Really unprofessional. They emails are making it out that I am in the wrong when I was polite and was hoping the fix THEIR issue quickly.