After shopping with ASOS multiple times, I trusted their service to buy a fairly expensive pair of ray bans. Understanding that processing would be slow given current circumstances, I expected a slight delay. However when ordering, the website allowed me to select and pay for next day delivery which I chose. I was then told they dispatched the day after. Three weeks on, I have never received the parcel. Around 8 emails later, many of which were ignored by customer service I was told my parcel never left the warehouse despite initial emails claiming that dpd were the issue. Throughout the 10 day period after the order was said to have been dispatched, I never received an email updating me on its progress. And therefore believe that this would have continued for many weeks to come if I had not emailed customer service to question where my parcel was. I have now been offered a refund, however they are still claiming shipping costs, that I paid a higher amount for to receive my parcel safely the day after ordering. The customer service surrounding this order has been the worst I’ve ever experienced and I will NEVER order from ASOS again. And suggest that when ordering high value items you do the same.