Been trying to return some jeans for 3 weeks. My account was deactivated when buying the jeans, no receipt and no access to the account. We have now exchanged 18 emails trying get a returns label sorted out but just going round and round. I suspect I'm not dealing with humans but a computer as the emails are very generic and do not refer to previous correspondence. I am not hopeful of getting my money back and suspect Asos are about to go out of business and are hanging on to as much money as they can before they go under. The one-line 5 star reviews you see on various review sites are obviously fake. Don't go near Asos.