Honestly I don’t know if asos hires potatoes or the staff just don’t bother to look into your inquiry, was sent a faulty item and I took a while to get in touch with them about, but they said it was fine and to send them back to them and they’ll either refund or replace of its a manufacturing fault. then they said they wouldn’t replace, only refund, then said they would replace, then said they didn’t do exchanges to Australia after I told them I’d was now in the UK, then they said they weren’t doing replacements at the moment, and then when i got an email saying they received them at the warehouse, they said they’d replace them. when I’d didnt hear anything after this, they told me I’d get a refund In 11 days. 3 weeks passed and multiple emails chasing them up, they email me saying they were not going to refund me as I returned them too late. Called up and complained, they told me the decision had been made and the warehouse had refused my return. Contacted citizens advice and they told me that asos had breached contract multiple times, ie telling me they were going to refund and then three weeks later changing their mind, and telling me to return them regardless of how long I’d had them and then refusing the return because of how long I’d had them. Emailed back telling them I’d contacting citizens advice and would take further to trading standards as it was a breach of the consumer act for them to not refund me, they contacted me back within a few hours telling me my refund had been requested (lesson- don’t let yourself get mugged off by asos, citizens advice were great and free to call for advice on this) After telling me I’d received my refund they told me to confirm I hadn’t received my item back and that they had been sent back to the address i used before in Australia even though I confirmed with them before returning of my new address in the UK, got my refund in the end though, so don’t back down with these guys!! Cheap quality and crappy service, bought a pair of Birkenstock’s around the same time and you could see the glue around the sole, Not asos made but still sold by asos. Time to step away from these capitalist fast fashion brands that don’t care about the consumer, and try and promote themselves as ethical even though they’ve not paid for their orders to suppliers during the corona pandemic,and don’t ensure their garment workers are earning a living wage. Crappy company all round.