Horrible customer service! I had to chase them down to speak with a rep (I received the wrong shoe size and my order was over a week late). They did nothing to satisfy my inquiry. The rep then closed the live chat before I had finished the discussion-so incredibly rude. I've never received worse customer service. Plus if you order from Canada they do not tell you about potential duty fees at the checkout nor do they direct Canadian customers to the 15% discount option. They also did not notify me that I would have to pick up the order from the post office - this should be made clear to the customer (especially during a pandemic.)I will never purchase anything from them again. During this time it is inevitable that delays and slow customer service will impact online orders. At the same time you should still be treated respectfully and feel satisfied with the treatment and outcome from the company. DO NOT USE THEM!