I have a full conversation transcript with one of the advisors regarding my next day delivery - reference number ASOS:29909272 Due to the couriers incompetence I have been denied the service I am paying for (Premier delivery) as the long term customer of Asos. Feel free to review the orders from the past. I have a proof courier was never near my door. Unfortunately, case was neglected by the customer care representative from Asos. When I asked three times for the contact details to the supervisor, I was given plenty of rubbish, instead of the vital answer. I was also promised a call back by the end of yesterday, which was also ignored. Your company is lying to people, denying the service people are paying for. Furthermore, you are ignoring the customers complaints whenever he or she are directing to you, passing plenty of meaningless phrases. This is disgraceful practise and I shall guide that review further, with all the necessary attachments, hopefully it will reach your executive officers. Right now, I am without the item I have paid for (which I was explained, can take up to three different delivery attempts, on the NEXT DAY DELIVERY, joke). I am expecting to be conpensated for the way your customer care is treating people, lying to their faces, and giving false promises, such as a call back. Regards, Tomasz