On 31st August 2020 I ordered 14 items from Asos. Almost straight away, Asos sent me an email telling me that my account was blocked as activity on my account looked suspicious. I did not understand what activity this could be, besides having spent hundreds of pounds on a first order (previously my daughter’s partner had ordered for us on his account). On the 4th September, I was surprised that Yodel delivered my Asos order, but only 11 out of the 14 items were delivered and the bag was done up with brown tape. Asos had taken £331.85 from my bank account, even though £52.37 worth of goods were missing. Not only that, we decided to only keep £116.16 worth of goods. However, by Asos having blocked my account, I could not return any goods without their help. I wrote to Asos and this was their reply: ‘After an assessment of your account, we've made the decision to not issue a refund for your items.’ Therefore, I have lost £215.69 down to the action of this scam store. I have used many stores over decades of ordering and not had this happen to me and so I would suggest that if you want to avoid this upset, stress and money loss, you shop at other stores. If anyone can tell me how to proceed with this, I’d be truly grateful.