ZERO STARS. DO NOT USE ASOS. VERY BAD CUSTOMER SERVICE. It was my first time using ASOS on 28 Aug 2020. ASOS thought my order was fradulant and automatically cancelled all my orders without clarifying with me. Before i can log into my account to reach out to ASOS Helpline, ASOS blocked my account on 28 Sept 2020. I emailed ASOS to enable my access to my account, and could only access my account on 8 Sept 2020 (this process took more than 1 week). ASOS also reassured me that all the orders which was cancelled by them will not be charged to my credit card. However, 1 of my orders amounting to USD3,300 was billed to my credit card on 1 September 2020. I contacted ASOS about this discrepancy and they asked me to contact SkyNet directly on the delivery status & insisted that I rejected the delivery on 8 September 2020. How can i reject the order when i could not even log-in until this date? I have no idea SkyNet is their corier and did not know how to contact SkyNet. Just a first time customer, hoping to receive her parcel but all these cam crashing down. Instead of helping me resolve this problem (which was created by them), ASOS asked me to contact SkyNet directly to check if the parcel was refunded to ASOS. What in the world. This problem would not even occur if ASOS did not cancel my order without my approval, and seek my clarification instead. They asked me to settle the problem created by them, and refused to refund my monies. On 7 September 2020, they promised that no amounts will be billed to my credit card as ASOS cancelled the order, but they lied. It is 30 Sept 2020 now and i have not received my refund or any status update on the parcel return. DO NOT EVER USE ASOS. WORSE CUSTOMER SERVICE. ZALORA IS MUCH BETTER WITH BETTER SERVICE.