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Ilaria Mele
Ordered a pair of jeans 15 days ago with a 2 days delivery, still waiting on it and nobody can't tell me where my parcel is. I have sent multiple emails and contacted them via messenger multiple times. First email they told to wait as they had to investigate, then they told me hermes had to investigate and to wait 24h, then they asked to wait another 48h and when I have asked for a refund as I still don't have the parcel and nobody can't tell me where it is they have stopped answering me. Horrible customer service, all I had until now is just premade or patronizing emails. I used to buy on asos all the time but I will never ever again
4 years ago
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Asos has a 3.1 average rating from 2,106 reviews

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