Dreadful experience. Dreadful experience. After losing few of my returns they have closed my account. I clearly got punishment for them making mistakes and losing parcels however as much as I accepted this I have made a return of my order that has been partially refunded for some reason whilst all items has been returned. God knows what was behind that person mind but they have literally pick and chose few items to refund and ignore rest of them that were in the parcel returned back. Now Asos refusing to refund me for the items I have returned( my whole order) and obviously decided to keep these items too. How wrong is that? I have contacted ombudsman’s services it’s just a shame that they won’t do anything to help you But turns you away every time What happened to rest of my clothes that I’ve returned? Will they be resold? And I have to still pay for them ? Save yourself hassle and shop elsewhere