I’ve been an ASOS customer for years, however, this is the last time I’m ordering from them. I’ve ordered a £60 dress to wear to an event. The chest area was very large and didn’t fit. So as per usual, I applied for a refund, got a barcode and went to the nearest Collect + store (in my case Tesco). The Tesco staff scanned the barcode. took the item and gave me a receipt. After a few days when the return still wasn’t updated I went back to Tesco to double check if it’s been shipped. They took the receipt and after 15 mins of searching and checking CCTV said that it’s been taken by Collect +. However, they also said that the barcode wasn’t scanned properly so tracking would not be available. They told me to contact Collect + and ASOS for more info. I emailed Collect + and they said that they’ve checked internally in their warehouse and it wasn’t there. They also said that the driver would’ve taken all the ASOS parcels directly to ASOS and that I should ask ASOS to check. Since then, I’ve been emailing with ASOS whose customer service couldn’t have been more unhelpful. First of all, every time you respond on an email you get assigned a new support person, each using the same macro that says something like “please provide a tracking number and we will process the refund”. I’ve sent them the receipt from Tesco as well as Collect + replies, and all I got in return was “we still have not received your tracking number”. I don’t know if these are automatic replies or if these people simply ignore what I’m asking for which is for them to check internally whether it’s arrived as part of a collect + returns batch in the past two weeks. Once I even got a rather dramatic response saying they're happy to end my agony and refund but a few hours later someone else (again) emailed me to say it’s my problem if I don’t have the tracking number and that they’re not going to search anything for me. The biggest slap in the face was them actually saying that it’s my fault for not picking a more reliable delivery service when it’s allocated by ASOS anyway?! So they blame you for picking the returns method listed as the only option on the website?! Ridiculous! I hope you will learn from my mistakes as this has cost me £60, countless calls with Tesco and Collect+ and several days of emailing back and fourth with ASOS customer support who have zero empathy, understanding and it seems are determined to keep your money at all cost.