I have the same issue as one of the reviewer had. I received an invoice from UPS for duties associated with an order from Aspinal of London. I contacted Aspinal of London by phone and by email with the invoice attached. They were supposed to take care of the issue, but did not. About a year later, I got a letter from a collection agency. I'm very disappointed with the way this company is handling the situation. I'm getting in touch with Aspinal again. If there is any progress, I will update my review. I hope this will not happen to anybody else. We are too busy to have to deal with this kind of problem. It is very frustrating that someone said that they will do something and never did do anything.