The cell I had stopped taking a charge. No problem, they sent me another. About two months later the same thing happened with the replacement phone. I called they said no problem it was under warranty. The agent took all my information and said they would send me a replacement within 10 working days. I wait for the replacement that never comes. When I checked on it I was told that the second phone was only covered for 90 days and I would have to buy a new phone. Why wasn't I told that when I called to get the second replacement if that was the case? I've canceled my service. Customer service is incompetent. Waiting for a supervisor takes forever (if you don't get disconnected) and they all regurgitate their rote. Why would I purchase a phone that stopped working twice before having it one year?