Assurance Wireless sent me multiple mailings trying to get me to upgrade to the improved package the government provides for which Assurance claims includes a free Smartphone. I have one of their slow, crappy android phones that is outdated and laggy, so I figured why not; at least I wouldn't have to fight with my phone in order to use it. Well, I called them to upgrade to this package and then got 2 letters dated November 20th, 2023 reiterating all the benefits I'd receive and confirming that I would soon receive a new Smartphone. The second letter even reminded me to set it up when I receive it and explained how. Long story, short; I never receive it in a whole month, so I called them today to let them know, thinking it would be as simple as bringing the mistake to their attention and that they would have one on it's way to me in a few days, but no such luck. The representative (who was clearly outsourced from India) smugly told me that it was just for "new customers" and that there was no new phone listed on my "account", so I said "Well that was your company's mistake" and asked why they would send numerous pieces of mail stating in black and white that I would be getting a new Smartphone soon when it wasn't true. His answer was that they send the same letters out to all customers; existing and new. That was when I realized it was intentionally deceptive. I told him that if they send out letters making such promises they have to honor them or they are in breach of contract and are doing false advertising. I told him that if I report this to government agencies they are going to wonder what Assurance is doing with the money they provided them to supply customers who upgrade with these new Smartphones, and they could be in alot of trouble for pocketing that money and only providing half what was promised. He smugly told me to go ahead as if nothing would happen to them. I told him that no matter how he or the company twists it the facts speak for themselves, as nowhere in the material I received did it ever say that only new customers get a new Smartphone, and they are denying these to people who need them. He could save them the embarrassment of having a government probe and having to pay that funding back that they'd received, and that the whole point of this program is to create equality in access to the poor as to the rest of society, and having an outdated and barely functioning phone is not it! He refused to make it right and only said that the "legal department" would give me an update by email or text within about 7 days. I am sure they are well aware that the company is engaging in deceptive business practices and that because they work for Assurance they are just banking on that low income people don't have the money to sue them, and that regulatory agencies will look the other way. Well I will be filing complaints with the FTC and the FCC, and I have contacted my Congressman. Congress didn't pass this legislation for dishonest and greedy companies to rip off tax-payers and screw people on Medicaid.