I have had nothing but problems with assurance wireless since 2022. My current phone that I've only had 3 months does not ring or vibrate when a call or text comes in. I've spoken to five different reps since the beginning of December they all either make me repeat what's going on again and again and again and again so I'm spending hours with these people and when I asked for a supervisor because now they want to charge me $80 for a new phone that the rep from last month said I would be getting a free new phone in January because the errors on my phone are coming from assurance wireless and it's not something I've done. Now the two people I've spoken to today not only have I spent a lifetime on the phone with they each when I asked for a supervisor they say they're transferring me and they hang up on me. I don't know what to do I can't get a supervisor to save my life. This is an absolute nightmare and I've had issues in the past. I don't know what to do I'm disabled, I live in an alf. I can't walk and buy a new phone and if I had the money to buy a new phone I surely would be going with a different company. I've never had so much trouble with a single company.