I made a mistake browsing the internet and found a company, Whoop, offering free internet service. Without reading the fine print, I subscribed and to my dismay, the next morning, my service was shut off with Assurance. I immediately contacted them informing them of my mistake. First, the representatives would switch me to take the survey without helping me. I continued to call because I needed a phone and was told on January 12, 2024, I was being sent one out. I called a couple of days later and was told I have to receive a form first. What? Why lie? I keep speaking to these nonchalant supervisors(Leonard today) who did the same thing before rectifying my problem, switch me to take a survey. I called back and spoke to Mikey, who had me holding on for 45 minutes while he supposedly applied for my phone before returning to the phone, he switched me to take a survey. What type of service are they providing? Initially, I put $10.00 on my phone. I had gone somewhere and had gotten lost. It was dark outside, I'm scared, lost and pick up my phone to find my directions, and I could not get Google Maps nor make a phone call. That was the scariest episode of my life thus far and the representatives have the audacity to play games with people's livelihood!