I would like to make a formal complaint against the company Assurance Wireless I am on the lifeline program and I have spoken with several representatives and I'm not able to get assistance on March the 22nd I called in and spoke with representative named Jima and regards to setting me up with a SIMs card since my original phone device was damaged and could not be repaired and was not under warranty I was advised that I could either pay for one of their phones who purchase a phone from somewhere else or activate a device that I already had I opted to activate a device I already have once they were able to view my phone they stated that I needed a SIMs card so I asked him to send me a SIMs card after 3 to 5 business days they were not able to assist me they said that they were going to look into you a replacement phone since I was a VIP and listed that I would receive it within three to five business days the case number is 1878-181141 and speaking with the last representative name for f o u r she did not want to provide me any additional information such as an ID number or a location she stated that all of her supervisors were in a meeting with the managers and that we would have to wait I opted to wait and we have been on the phone since 11:13 this morning I don't appreciate the fact that this company is not truthful they do not show Integrity because the last representative named Jima stated that I should be receiving the phone within 3 to 5 days I did not get any type of notification that I would not be receiving the phone so in part I have to call back in to review this information with the representative we are currently still on hold waiting for a supervisor manager to get out of the meeting my reference number for the call for 318 is 187-66-31-33 my phone number listed with insurance wireless is 346-350-0882 I advise that I cannot use this phone and it is presenting a risk to me and my household with the young child I'm currently using a friend's phone so that I can try to get this phone activated or updated and I've been experiencing so many difficulties I would not recommend this service and the authorities needed to be alerted because people should not have to go through this as Americans hang into the government and taxes please review my request for review and please provide alternative Solutions also just as a note there should be a supervisor or manager available or some departmental head that's available that is not currently in a meeting that is unheard of for a company please address this as well thank you