Assurance wireless has been a nightmare to deal with. I'm a social worker in Texas and regularly assist my clients with obtaining phone service through the lifeline program. My most recent interaction with Assurance Wireless was awful, if I could give them zero stars I would. I tried to obtain phone service for a client from February 20th 2024 to May 1st 2024. The first application was never followed up on. We completed a new application in March and were told he was approved and a phone would be sent to the client by March 23rd. The phone never arrived. I contacted them again and for whatever reason the representative completed an entirely new application for my client. Then they required us to go through the entire verification process again. We did everything they asked, and never got an approval on the application. I contacted them again to find out what was going on and they informed us that a paper application needed to be completed and turned into the national verifier. I contacted National Verifier and was told by their representative that everything was okay on their side and the problem was through Assurance. I contacted Assurance again and told them that National Verifier said everything was approved. They continued to tell me that we needed to fill out a new application through the National Verifier. At that point we stopped dealing with them and went to a different provider.