They gave me a Wiko smart phone which wasn't great. But I guess you can't complain if it's free. The Wiko lasted a couple of years and then became difficult to charge. I called about a replacement and they told me I had to pay $9.99 and $19.99 shipping. It was just a little box. I gotten boxes ten times the size from Amazon that were shipped for under $6. They said I had no say in what kind of phone I'd get. I had to have a phone. So, I paid. Ten days later (Amazon shipments take five days) I got the phone. It was a Schok phone. It was terrible and it's been a nightmare to use. It makes that Wiko phone look like an iPhone 15. It's very slow. To the point where you just give up trying to use the internet. The sound is scratchy on phonecalls. Half the phonecalls I make have the sound on my end drop out. They can hear me. I can't hear them. Sometimes I can't hear even on full volume. I've complained to Assurance. But they said I'd have to pay for another phone. Customer service is terrible. It's outsourced to another country and I can't understand them half the time. Several times I was told one thing by one representative and something completely different by another. Terrible phone. Terrible phone company.