If I could give no stars I would. I had been with Assurance Wireless for quite some time. The phones they give you sucks, they gave me a wiko phone a company I have never even heard of needless to say the phone went bad, so I got a Open Samsung phone which was compatible with the service, put the dim card in I could dial out but I couldn't get calls in. To make a long story short I called Assurance Wireless customer service spoke with a Rep. told her the problem and so I told her since my wiko was not working to just send me another phone, she said ok it will take from 5-7 bussiness days. Ok let's jump to today 6/16/24, instead of a phone I receive another application, I called Customer Service aga8n and spoke with a man name Meg, I asked him why do I have to fill out another application just for a replacement phone. He says to me you are smart! That kind of sarcasm gets you no where. I will not recommend Asdurance Wireless to my worst enemy. It is sad what poor People have to deal with.