In May I thought my re-certification end date was May 8th (I am older and misread the date that was May 6th). Upon calling them on May 8th, I was told I could not re-certify past the end date and would have to re-apply. I have been with them for 14 years and nothing has changed with my situation, but I still had to re-apply. They have to mail the application because I have to submit documentation proving my situation and it took two weeks for me to get the application. My phone is now cut off and I have to pay 10 cents a minute to have access to the outside world; this has been since May 8th now. I sent the completed documentation and application back on May 27th. Still no phone service and still paying 10 cents a minute spending money I do not have (going without food and medicine). Moving on to June now, still no service. How horrible for this company to treat people this way. They say that in order to get the free phone, you must not have any other phones in your household; yet, they can just cut your service off leaving you without any way to call anyone, open up your emails (need phone to get codes), and no ability to make doctors appointments, etc. Being older and having health issues has left me vulnerable. On June 21, I was told that my application was received and had a pending status (they received it on June 16). Now I am told it would be 7 to 10 days to get my new phone that I do not even need. Today (July 2nd) still no phone so I again called and was told my application is still pending (nothing has changed in my life situation) which means another 7 to 10 days without service. I have no more money to pay 10 cents a minute and now must wait longer. This means going on two months. Horrible and inhumane to be treated this way. Oh, and I was told that I should call National Hotline to find out what is going on with my application. WHAT????