This company gave me a wiko phone a cheap $5 phone made in China. I've had this phone for about three years now with several malfunctioning issues and in 2023 I called assurance wireless because the phone had stop working completely so the representative did a hard reset so it would work and it did, okay July 2024 the phone won't charge even after I went out and bought two different chargers so I called assurance wireless to see if they would send me out a new replacement phone and the chinese representative could hardly speak clear enough English and she told me that unfortunately she couldn't send me a replacement phone and that I had to buy my own phone or use an old phone that I might have around the house and that they would transfer my assurance phone number to to it and set everything up over the phone. I asked the representative if they still replaced the assurance phones and she told me no you have to provide your own phone now because that's the way it is now, my thing is this if customers have to go out and buy their own phone now what's the purpose of assurance wireless program because if people were able to afford to go out and buy a new phone well hell then they wouldn't need asurrance wireless.