It is a horrible company that provide customers with a $10 overseas china made phone that continues to malfunction. I called assurance because I was having problems again with the phone that they gave me and I was immediately told that they cannot replace the phone and that I would have to buy my own phone or use a old phone that I already have in my house and that they'll transfer my same number and service over to it, so my son went out and bought me a new samsung phone and I called assurance wireless to have my assurance wireless service transferred over to it and the representative he repeatedly asked me who bought the phone and where was it bought from and how much did my son pay for it after being interrogated about my on personal phone he then told me that the phone that my son bought isn't compatible with their service not once was I told by the chinese overseas barely English spoken representative the first time that I called that it had to be a phone compatible to their service she said buy one our find a old one in my house and they would transfer the service to it, and also they should have representatives that speak can clear English but this company is so cheap that they hire chinese overseas representative to run and handle their business for them based on cheap labor.