The dept they have as third party vendor is deplorable. Quality 1 never answers the phone. The company never tells you how long the wait will be? You can wait through the music that doesn't sound like music for a long period of time. Then when your waiting patiently and seem to optimistically get through. The automation comes on doesn't want you to wait and decided you waited long enough. You leave a message but no reciprocation after a few days lol OMG. What type of company are they running. Then when you do finally talk if your wish comes true their not at all pleasant and become rude?