These people are incompetent. How can you work in a facility and not know what phones you send out? Or sell? The first guy is incompetent and should be fired . When you have poor communication skills , this is not the job to work in. Then got transferred to another incompetent lady that sends out info when it’s not even accurate. From what I’m noticing this company is useless when having incompetent people working there. If you cannot communicate, then maybe go back to school and educate yourself more so you learn how to communicate with clients. It’s 2024, you should know better to hire people who have poor communication skills.