My mom was Assurance Wireless client for 5-6 years. The service was not bad, but also not best one. As for free phone it was good, no complains. But recently the phone stopped working and I called to their CustSvc. I was waiting for a half an hour and then was told that plan has changed from unlimited to some limited plan(because NYState can't afford unlimited plan) and that is why they disconnected the phone. They asked several question and told - the phone will start working in 24-48hrs. I asked - can I temporary pay and get the service right away because my mom was waiting important calls, and yes - they connected it after I paid $10 in 3 minutes. But in 2-3 days free service wasn't restored and I called to CustSvc again, and was told that the phone plan was transferred from free to pay per minute plan. I tried to talk to manager- she told that representative is new and did mistake and only way to get the phone is to re-apply. I applied to different company. I believe the main reason of the problem - is their staff, their English isn't good, they have asian hard accent and, I believe that the root of misunderstanding. Will never return back.