Not the most straightforward of shopping experiences. We originally ordered 4 rugs, 2 of which were no longer available so would suggest the website is updated more regularly to reflect availability. We then identified other rugs that we liked that were available but unfortunately we then had to wait a month because 1 of the rugs wasn't available immediately from the manufacturers. Then we received 2 but the other 2 were lost in transit and we had to wait another week for replacements to be sent from the manufacturers. However although there were problems the customer service was pretty good, the response to emails and problems was excellent but more communication upfront on delivery timescales would improve the service. Despite the problems we're very happy with the rugs now they've been received and we would use this company again and recommend it to others as we appreciate we were a bit unlucky with some of the things that happened.