This is what my experience of ATG is like … It’s like going to make a simple exchange of a purchase But there’s no online system to do this So you try to talk to someone & after several attempts of phoning for way over an hour each time - no one is there Then you try to submit a request online And again, no-one responds You’re calling out for a simple upgrade of a child to adult ticket - you are ready to pay But then you’re just shouting out the issue into a black hole That’s ATG I will never use them again! NOTHING, absolutely NOTHING this simple, should be this DIFFICULT!