Avoid at all costs! Only wish I had read reviews before booking with this company. Tested positive for covid yesterday so cannot travel with my mum who has health issues to Manchester to see the show I had booked. Basically there is no chance of getting your money back even when you have paid for the ticket protection so be warned!! If you get covid you have to get a lab test to prove it (pcr) yet if you have symptoms of covid or a positive lateral flow test you CANNOT get a pcr test as nobody will book you in so how does that actually work as a policy…..it doesn’t they just keep your money. Absolute disgrace.