I purchased two sets of tickets one was for Liverpool empire the other Edinburgh playhouse, end Dec and January respectively, the Edinburgh performance was white xmas but our holiday got cancelled very last minute, due to covid, the January tickets where for jersey boys in Liverpool, this also got cancelled last minute same reason. I protected the tickets but you may as well give your money to a homeless person and at least make someone happy, because the protection isn't worth the paper it's written on, chance of getting any of the money back NIL, we lost over £130 between the two bookings and time has run out and the tickets, nobody replied to us, I never leave bad reviews I'm always really fair, but this was a bad experience and I'll never ever book with ATG tickets again.