My daughter has requested three times to have a full refund of tickets for a cancelled show at the Hippodrome in Bristol. Each time a response says that we will get a credit for a future performance. What don't they understand? Today she gets an email from ATG saying that they will automatically transfer to another performance. It appears they are not willing to comply with their own terms and conditions - 7,3 - to issue a full refund when a performance is cancelled. She has just requested again for a full refund and if this is not forthcoming by return then it appears that we will have no option except to issue a Small Claims Court Application to recover the ticket money and court costs