APPALLING CUSTOMER SERVICE On 8th February 2020, I booked and paid for 2 tickets to see "Beautiful" at Sunderland Empire Theatre. I paid a total of £59.15p for 2 tickets, plus the transaction fee, plus Ticket Protection. On 16th March I was sent an Email from ATG stating that the performance was cancelled. All that they offered was a credit note...no mention of a refund. I immediately contacted them online, as phone contact was impossible, categorically requesting a REFUND ! Several Emails from them followed, offering enhanced Credit note...but frustratingly, no mention of Refunds. On 18th April, I received an email, stating that my request for a refund had been registered, and would be processed in the next 7 days...then...NOTHING !! On 11th May, after seeking legal advice, I sent them a letter by Registered Post / Recorded Delivery, demanding a refund! Today 16th May...the £50 Ticket Price is in my Bank, but still £9.15p outstanding. This is 2 months to the day since I requested a refund,and feel that I have had to fight every inch of the way to get it. This matter is not over ! If ever I wish to see a performance in the future, and ATG are the booking agent...I will never ever under any circumstances use them.