July 2023, drove from Surrey to Birmingham to view a huge range of kitchen stools. Bought 4 at £130 each. At that time I was able to give a glowing report and review.
Some time after, one of the arms opened up to reveal the padding. I complained and was offered a replacement but I was going to have to pay as it must have been our fault. I declined and we carried on using it.
Shortly after that the pedestal split from the base on another stool. That was replaced free of any charge as it was considered a fault in manufacture.
This has now happened again with another stool and furthermore, a third stool simply sinks lower on its own. Useless.
Atlantic are not prepared to do anything as the warranty is for 1 year. This is now 2 years. Won't be rushing back to Birmingham.
2 weeks ago
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