Zero service from “Head Office” Staff at centre were good. However if you have any issues you need to contact “customer service” about forget it! I booked a Mobil 1 service (you will see from the ATS website that Mobil 1 oil is heavily promoted as an up sell) When my car was serviced they used a cheaper oil with out telling me and when I contacted customer service the following happened: 1. They referred me straight to T&C’s which were actually irrelevant in my case. 2. When I challenging the above they decided to tell me that Mobil 1 did not make an oil for my car! (a lie) 3. When I challenged again they decided to tell me Mobil 1 was out of stock with their suppliers (even though it was in stock at the time seemingly everywhere else in the UK!) When I challenged the above and asked them to treat my issue as a complaint, they simply decided to ignore me! I eventually only got a resolution when I raised the issue with my card provider and got the equivalent value of funds back to cover what Mobil 1 would have cost. I should point out that I only got the resolution above from my bank as ATS even saw fit to ignore any communication from the bank as well. Based on my experience ATS simply do not have a customer service team that is capable of providing any sort of service. Whilst the on site staff might be good and helpful any other part of this company simply does not care at all! If you do use this company my advise would be to double and triple check absolutely everything before paying anything!