There was a hiccup with my order - an item I had been charged for was out of stock and 1 week after ordering and having not received a shipping notification I reached out via email. I will say that the communication could have been better in the first instance, they were a little slow at coming back to me initially. When we did start having an exchange regarding the issue, they clearly went out of their way to rectify the situation and sourced the item from another boutique. I was really pleased because with the delay it would have been tricky to find and get something else delivered for the day I needed it. Pleased now that the dress is on its way so thank you Atterley for working hard to make that happen :)