Will never, ever use this Audenza again!! Ordered a £220 rug that was meant to be delivered in 1-2 weeks. The rug didn’t show up after 2 weeks so I contacted Audenza (they’re phone lines are shut! As in completely shut, not just reduced hours, you physically can’t speak to a person!). After lots of back and forward over email they are insisting that the parcel has been delivered to our address but couldn’t tell me who was meant to have signed for our delivery! Email tennis for almost a week, not to mention being cornered into virtually accusing our new neighbours of ‘stealing’ our order and I’m still no further towards finding out what’s happened to our rug! I’m £220 down, missing a rug and throughly annoyed.