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Adam hull
The worst customer service ever!! Purchased an Audi A6 Avant from Exeter, fantastic service up until there is a problem with the car! The driver assist warning light appeared and the car cut out whilst I was driving at 30mph in the middle of the road! Audi Assist sent AA out who advise to get it fixed as soon as possible which is what we tried to do however Audi have responded by saying there is no current fix and we don’t know when one will be ready! They advised us to turn off all safety features each time we drive it! Audi customer service got involved which believe it or not, the whole thing went down hill even more. 2 or 3 months had passed following our proposals to them to which they have now emailed and confirm nothing can be done our case has been archived! This is by far the worst customer service I have ever witnessed and from a dealer who I am sure pride themselves on being the best! They have been nothing but awful!
3 years ago
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