Absolute garbage customer service! Hold to speak to someone on the phone is always 30 to 60 minutes. After someone does pick up they have a snarky attitude and are rushing to get you off the phone without answering your actual question. When you press the issue and ask the same questions 3 or 4 mote times they finally admit that they don't know the answer and then ask tp put you on hold to do some research. I'm not on hold 20 more minutes as a write this review while the rep is trying to figure out how to answer my simple question. Mind you this is the first time I actually got through to someone after several day of calling and waiting with no answer. I love Audi but never getting another one after this lease is up. Not worth the hassle dealing with their poor customer service.