Audi Finical services/CW Credit has the worst customer service I have ever experienced. Absolutely zero regard for their customers. I had automatic payment set up on my account and was running on autopilot with no late or missed payments for several years and have leased several Audis in the past. A few months ago the autoptic payment was removed from my without my knowledge. I was never informed of this and had no idea that my payments were not being made. Audi did not attempt to contact me in any way shape or form to let me that my account is past due and that my automatic payments are no longer in affect. Instead I was informed by the credit bureaus that I have been reported for non-payment by Audi. I called Audi Financial Services and the customer service rep was not only rude and not understanding but was also mocking me because I did not make the payments. When I explained the situation and that I was never informed about being past due, he simply repeated the same phrase " unfortunately you have 30 days to make a payment and your payment was made on the 35th day". I tried to explain again why my payment was late and he proceeded to repeat the same phrase to me. When I asked why I was never informed that my account is past due and why I was never informed that the automatic payment was removed by Audi, he proceeded to repeat the same phrase again. I was trying to find out how to remove the negative report on my credit file since his was clearly a system error, but the representative refused to answer my question and refused to offer any solutions aside from repeating the same phrase. I tried to call back a few days later to maybe get a more understanding representative, I got the same cold responses. Once my lease is up in a few months, this will be the last Audi I will ever own.