Approximately, 36 months ago I requested to change my seasonal tyres for the All-season premium, tyres for a Q5 with Audi Reigate. The customer service representative name Stefano, was my point of contact during the visit. I made it clear to him that I will be driving in Europe for business hence why I would like to have the all-season tyres fitted. Upon checking the availability of the tyres, he booked the car for the fitting and gave me the cost which was under £1000 for the 4 tyres. The car was fitted with new tyres and they took my original tyre away for "recycling". I drove off without doubt that the tyres were the right all-season. Recently I was driving in Germany coming to the UK, at a spot check the German police checked the tyres and after they informed me that the tyres weren't winter tyres. I responded by saying Audi sold me these tyres as all-season tyres, therefore they are winter tyres. To support their advice they accompanied me to the highway garage that sold and fitted tyres, showed me the difference between my tyres and all-season tyres. Cut to the main point, Audi sold me fake all-season tyres. when I returned to the UK Audi Reigate to make a complaint, I was told by a customer service advisor that, Stefona wasn't with Audi. Furthermore, she implied that I might have changed the tyres within that 36 months and my complaint wasn't valid enough for her consideration. She kept saying those were Audi company protocols. To add to these insults, I had booked the tyre replacement for the December 23, 2021. Even during a telephone conversation in booking the replacement, mentioned to the customer service named Chelsea Chapman, my tyres are all-season, therefore, would the same tyres because I travel for work to Germany, all-season would be ideal for German legality. Having met the customer service who assumed I was lying that I bought the tyres that were meant to be all-season tyres, I have cancelled my booking today 22/12/2021. How my complaint was handled is unfair immoral and against consumer rights. She even stated that there is no evidence that I bought the tyres. When I asked her to check my visit track records, she found the receipt of the purchase of the trees, but still refused to apologise and withdraw her statement that I was lying about being sold incorrect tyres. I was left helpless and disappointed by the noncompliant displayed by the service provided.