I cant Believe Audi UK have dropped to the lowest standards, I have been a loyal customer for last 6 years and have come to a conclusion that this will be my last Audi, I have been completely conned and repeatedly told lies about Audi services and given assurances that my issues will be sorted only to my disappointment no action has been taken yet, the customer services are so poor if the call gets disconnected they never get back in touch, I was given Assurance by the manager couple of months ago that my car issue will be sorted and if it doesn't happen to contact him directly today when I contacted and asked for him the lady put me on hold for 5 minutes and said she cant get hold of him, after which I asked her for his Email id so I could contact him directly which she again told me lies that she has sent me his Email Id which wasn't sent she put me on hold again for another 5 minutes to tell me that she cant give his Email Id, but will request the manager to call me. since then I still haven't heard from him. I would not recommend buying any cars from Audi in the future for their poor service and false assurances given to customers.my call wasn't answered for 15 minutes which I had to cut the call and dial back again.