My car, which is under Audi motor plan, has been standing out of action for over 6 months now due to a failed part. Communication from Audi is that the part has been ordered, but that they have no ETA. Over the last 6 months they have communicated ETAs more than 5 times, but every time on the date of the ETA, it moves on. No matter what question I ask them, their rehearsed statement is that they are monitoring the situation, and will give me more information when they have it. This has been going on for months now. I am losing depreciation on my car, insurance costs, storage cost, as well as the cost of the motorplan that I paid for but can't use. I asked whether I can find someone else to try and repair the car, and they stated that if I do and something goes wrong, the motor plan does not cover it. I have escalated it to the office of the MD of Audi South Africa, but they can give me nothing more than the above rehearsed statement. I have asked to escalate the matter further, and they state that it can be escalated no further than them. I am stuck with a broken car, under Audi motor plan, which Audi has not been able to repair for 6 months, and which I can not repair elsewhere. I want a resolution, and I want fair treatment. It is unreal how these large companies can get away with stuff like this.