Cardiff Audi - disgusting customer service. Forget the issue not being resolved but the manner the service is handled, truly disgusting. The frontline staff were generally very good. The managers, oh wow, the arrogance was through the roof and they hide behind email instead of discussing anything face to face or via phone. In email they shout with capitals and bolded text and using words they clearly have no courage to say face to face. My husband and I have spent £100k between us on Audi cars excluding the servicing and now want to upgrade both cars. What absolute short sighted management.