Terrible service and experience. I initiated a return on January 6th and used the USPS label they provided. The return was tracking through USPS until January 22 at which it stopped and apparently USPS has lost the item because tracking shows no updates since January 22 and that it is waiting at a USPS facility. I reached out to Audrey Whitmore asking for advice on how to proceed since the item was lost in transit by USPS. Rep Amanda said they experience this with USPS sometimes and to give it another week. A week later still no progress from USPS so I reached back out to Amanda. She responded on February 3rd that she reached out to USPS and should receive a response within 48 hours. Amanda and all Audrey Whitmore representatives have since gone silent and disappeared, despite my three reach outs after the 48 hour waiting period. Because no one will respond, I'm pursuing other methods to communicate. This is a terrible company to do business with and I do not recommend it to anyone.