First I did my research and decided it was a BERKEY filter system that I wanted. Next I thought wouldn't it be great if I didn't have to send to USA for it and how happy was I that I found Aussie Berkey Shop! I have made many purchases with this fine company and they have always provided excellent service. They have gone above and beyond in ensuring my needs are met by actually phoning me when an out-of-stock product became available so that I wouldn't miss out! I will be in need of filter systems for the rest of my life so Aussie Berkey is my absolute go-to shop! They will not disappoint! Vicki Cameron-Smith