These guys are great at getting the product to you in good condition and quickly. Really appreciate the purchases made through Aussie Berkey Shop being so professionally handled. They also helped me find info on the net regarding a conversion kit I bought. It is possible to order from overseas, but that's a real risk with today's dreadful delivery chain problems. I have had several things that just never arrived. Ordering in-country helps provide a far more reliable and contactable point for purchasing those very important items like filters and Berkeys. Thanks Aussie Berkey Shop!