hopefully just an isolated unlucky experience but my awning arrived defective with the velcro shower head mounting strip useless (same fluffy velcro on both sides). australian direct initially only offered store credit stating the repair job should be easy enough for me but was seriously disappointing a company deemed it the customers responsibility to repair a BRAND NEW product. Plus it's riveted in so it'll be a messy job repairing. Also the shower head is poor quality plastic and broke on the first day with the entire interior structure coming loose from the exterior housing so the water on/off switch was ineffective and it leaked profusely out of the bottom of the shower head. AustralianDirect offered me $40 refund to do the repairs myself and have told me to expect a replacement shower head (that I've only been supplied tracking info for this morning after requesting again after a week from the resolution) but kind of underwhelming and disappointing honestly