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They will give you a 2 hour time slot the day prior then if you ring and ask a time they’ll give you an exact time they’ll be there and still turn up late, passed both the exact time slot and the 2 hour time slot. You can then file a complaint which all they do is ring you 4 days later and apologise. I lost out on £60 due to them failing to turn up when specified due to my child missing nursery. Customer service is awful Would not recommend
3 years ago
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Alice, Customer Support

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