To say their customer service is appaling would suggest that I got some service, it was actually non existent. My rear screen got broken on a Wednesday and I booked a repair through Auto Windscreens which is the name my insurance company suggested. I was told that the repair would be carried out on the Friday. I had no contact from them, so called, to be told that it had been changed to Monday, so cancelled another day's appointments. No show again on Monday, so called again to be told that they didn't know who had changed the appointment or why, but it would be done on Thursday. Another day stuck without a car and no contact from them. When I called, they said they hadn't even ordered the glass. Told them to cancel the job and called Autoglass who were really efficient and fixed it next day through my insurance. one star is too many for Auto Windscreens, they didn't even have to courtesy to contact me to change the appointments.